Praveen Ranjan

Achievements

Leadership and Team Building

Experienced in building and leading high-performing global IT service delivery functions and innovation centers for data science & automation. Developed strategies to drive business value and foster a collaborative, innovative work environment.

Innovative Culture and Digital Adoption

Implemented a digital workforce strategy and fostered an innovative culture by conducting keynote sessions showcasing AI capabilities, leading digital week booth setups, and promoting AI adoption for unstructured data, thereby driving digital transformation.

Technology Risk Management

Oversee the risk compliance for Group CTO Services in Singapore, ensuring adherence to regulatory guidelines on technology outsourcing, third-party risk, and employee conduct through close collaboration with global CTO service risk leads.

Innovation with Artificial Intelligence

Spearheaded multiple AI-driven initiatives with significant benefits, including a 70% reduction in ESG data extraction time, streamlined client request processing with AI-driven signature verification, improved due diligence with AI policy document comparison, and boosted efficiency through AI-driven incident categorization.

Projects and Service Management

Insourced IT Service Desk to India, Poland, and Singapore, achieving CHF 6 million in savings. Set up offshore Infrastructure Service Delivery teams and transitioned services from Singapore, resulting in up to 40% reduction in operating costs and aligned to global technology workforce and vendor strategy.

Advance Analytics and Reporting

Implemented Azure-based data analytics platforms, delivering over 50 projects and reports, transforming decision-making. Leveraged robotics and automation to achieve cost savings and efficiency. Developed a data management framework using Alteryx and Azure Data Factory, processing large datasets for clean, actionable reporting.

My Profile

Name Praveen Ranjan

Birthday March 01, 1982

Address 117A, Rivervale Drive, Singapore - 541117

Email rush2praveen@hotmail.com

Visa Singapore Permanent Resident

Some Skills

Throughout my career, I have led numerous digital transformation projects, developed and executed digital strategies, and overseen service transitions. My responsibilities have spanned operations management, budget management, workforce planning, vendor service reviews, setting strategic goals, talent management, stakeholder communication, and driving continuous improvement.

Technology Operations Management 100%

AI and Data Analytics 90%

Management Business Intelligence 80%

This is me

I have held various leadership roles including AI, Data Science & CTO Location Head, Data & Automation Global Lead, EUS Country Lead, EUS Business Manager, and Global Wintel Operations Manager. Throughout my career, I have led numerous digital transformation projects, developed and executed digital strategies, and overseen service transitions. My responsibilities have spanned operations management, budget management, workforce planning, vendor service reviews, setting strategic goals, talent management, stakeholder communication, and driving continuous improvement.

Leadership & Operations Management

Leadership and Team Building: Built and led high-performing global teams, including Center of Excellence (CoE) for AI, Automation & Analytics, IT service desk, EUS Onsite Operations, and Infrastructure service delivery.
Vision and Strategy: Developed robust operating models and strategies to drive business value, foster a collaborative and innovative work environment, and ensure team alignment with organizational goals.

Service Transition & IT Service Management

IT Service Desk Insourcing: Insourced and setup IT Service Desk from the Philippines to India, Poland, and Singapore, implementing IT services management practices, achieving CHF 6 million in savings.
Infrastructure Service Delivery Transition: Setup an offshore team and transitioned Windows L2 services from Singapore to Pune, achieving a 40% reduction in service delivery operating cost.

Efficiency with Data & Automation

Service Desk Transformation: Improved end-user experience by enhancing ticket response & resolution time, reducing aged tickets, and improving service quality, achieving 40% KPI improvement within 5 months.
Digital Workforce Strategy: Implemented a digital workforce strategy enabling 30% of staff to contribute to automation, streamlining processes and boosting productivity.
Data Analytics Platforms: Implemented Azure-based data analytics platforms, delivering over 50 data projects and reports, transforming decision-making, and building a data-driven organization.
Robotics and Automation: Utilized robotics and automation to eliminate manual activities equivalent to over 20 full-time employees, achieving significant cost savings and operational efficiency.

Generative AI and Traditional AI

Passport Data Extraction as-a-service using Generative AI: Managed a project to automate passport data extraction, accelerating millions of client onboarding requests annually.
Signature Verification Automation: Developed an AI-driven signature verification system, automating data extraction and image comparison, enhancing operational speed for client banking requests.
ESG for sustainable investment reporting and advice with Generative AI: Led a POC to automate ESG data extraction for research team, monitoring 11,000+ companies. Achieved a 70% reduction in processing time.
Incident Categorization System: Led the development of AI models to categorize 50,000 monthly incidents, improving response times, uncovering automation opportunities, and enhancing user experience.